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OUR APPROACH

Strategic Partner

IMPLEMENTATION

Collaborative project development is what we find works best. All activities will be monitored and controlled during their duration to guarantee all requirements are met. Your implementation manager will be constantly verifying and controlling the scope, schedule, quality of deliverables while managing risks and reporting on status.  Below are "sample" schedules that would be refined upon additional discussion.

  • DAY 1

  • DAY 2

  • DAY 3

SIS Data Integration

9:00 – 12:00

  • Create extracts from SIS and load roster data into Mileposts

  • Required:  SIS Administrator

  • As needed:  Principal/Superintendent, designated Mileposts Administrator

Load Assessment Data

1:00 – 4:00

  • Gather state and district assessment data and load to Mileposts

  • Required:  Mileposts Administrator, the user who can access and download all state and district assessment data

  • As needed: Principal/Superintendent

Assessment Data/Configuration

9:00 – 12:00

  • Finish Assessment Data Load

1:00 – 4:00

  • Set up users in Mileposts, set up interventions, plans, etc. in Mileposts

  • Required:  Mileposts Administrator

  • As needed: Principal/Superintendent

Training

9:00 – 12:00

  • Admin training, plan for a train-the-trainer session

  • Required:  Mileposts Administrator

  • As needed: Principal/Superintendent

1:00 – 4:00

  • Train-the-trainer training session

  • Required:  Mileposts Administrator, Mileposts evangelists, and those who will be helping train and assist teachers with the product at your district

  • As needed:  Principal/Superintendent

  • DAY 1

    Teacher Vitae Customization Overview
    8:00 – 9:00
    • Agenda: Discussion on how your district would like to customize the following: Forms/Tags/Packages/Periods/Roles
    • Required Attendees: Teacher Vitae Admin, Principal/Superintendent/Evaluators
    • As needed: Head of Human Resources
    Form Builder Training
    9:00 – 11:30
    • Agenda: Manage Forms/Form Templates/Custom Forms/Editing Forms/Assigning Forms
    • Required Materials: Room with a projector and every staff member has a computer.
    • Required Attendees: Teacher Vitae Admin
    • As needed: Principal/Superintendent/Admins/ Dir of Technology
  • DAY 1 CONTINUED

    Admin Training
    1:00 – 4:00
    • Agenda: Evaluation Years/Evaluation Periods/Tag Families & Tags/Roles/Packages/Manage Employees/Evaluation Completion
    • Required Materials: Room with a projector and every staff member has a computer. This training is hands-on and interactive
    • Required Attendees: Teacher Vitae Admin/Principal/Superintendent/Evaluators
    Prep for Train-the-Trainer Training
    4:00 – 4:30
    • Required Attendees: Teacher Vitae Admin/Principal/Superintendent/Evaluators
  • DAY 2

    Train-the-Trainer Training
    9:00 – 11:30
    • Agenda: Log in, Evaluation Process, and Portfolio Building
    • Required Materials: Room with a projector and every staff member has a computer. This training is hands-on and interactive
    • Required: Staff and Administration

TRAINING - COORDINATED SCHEDULE

Client engagement and services is a foundational pillar of the company, and one of the main reasons we have developed a stellar reputation within the education community.  Silverback Learning will provide hands-on training and practice of navigating the platform as well as relevant administration instructions specific to every school. Training will be offered in a train-the-trainer format and conducted in-person, or via an online web-seminar environment.  Additionally, Silverback Learning provides its clients with several pre-scheduled joint “check-in” touchpoints through the academic year that are aligned within your district PD schedules.

  • IMPLEMENTATION

    ADMINISTRATION

    • 2.5 Hours

    • Report Training

     

    TRAIN-THE -TRAINER

    • 2 Hours

  • 45 DAYS

    ASSESSMENT CALL

    • 30 Days

    ADMINISTRATION

    • 2 Hours

    • Adv Topics

    TRAIN THE TRAINER

    • 2 Hours

    • Adv Topics

    • Q&A Webinar

  • 90 DAYS

    ASSESSMENT CALL

    • 75 Days

    TRAINERS/ADMINISTRATION

    • 1.5 Hours

    • Topics based Webinar

  • ADDITIONAL CHECK-INS

    6 MONTH WEBINAR

    • 1 Hour

    • Trainers/Admin together

    1 YEAR REFRESHER

    • Using data to inform instruction

    • Half-day onsite

TRAINING - ONGOING SUPPORT

In addition to implementation and training, ongoing support is the third tenet of Silverback’s mission to maximize client engagement with Silverback products. Support begins within the product itself, with a Help and Support Center in the top right corner of the main menu, and prevalent throughout other menus and functions of the program.

If self-support doesn’t solve the issue, users can launch a support ticket that instantly assigns an issue number and forwards to an in-house managed support team.

KNOWLEDGE BASE SYSTEM

Step by Step Guides and Videos

Best Practices

Searchable

How-to-Section

SUPPORT TICKETS

Support ticket created instantly and acknowledged by team member

Team Member will follow-up within one business day

Ticket resolution can be same day, or for those that take longer, the ticket tracking system helps manage the process every step of the way.

Clients can also call our dedicated support team during normal business hours (8AM - 6PM MST) for any urgent needs or email the support team at any time.  Our website also allows users quick and easy access to contact us through multiple channels. In addition, Silverback Learning also performs periodic and specifically focused online seminars for specific modules and new features, that any district can attend and start to build experiences with the entire user community.

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